Refund & Cancellation Policy
Clear rules for service-fee refunds and application cancellations.
Service-Fee Refunds
If you have paid Janmudra a service fee for a facilitation service that we are unable to deliver — for example, your file was not presented to any lender — the fee is refunded in full. If the service was partially delivered, a proportionate refund is made at our reasonable discretion, communicated to you in writing.
Application Cancellation Window
You may cancel a loan application facilitated by Janmudra at any time before the lender disburses the amount, by writing to info@janmudra.com from your registered email or calling +91 1234567890. Once a lender has disbursed the loan, cancellation is governed by that lender's cooling-off and foreclosure terms.
Lender Fees Are Separate
Charges collected by a bank or NBFC — processing fees, login fees, legal or valuation charges — are levied under the lender's own policy. Refunds of such charges, where applicable, are decided and processed by the lender. Janmudra will help you raise the request but cannot guarantee the outcome.
Processing Timelines
How to Request a Refund or Cancellation
- Email info@janmudra.com from your registered email with your application reference number.
- Mention whether you want to cancel the application, claim a refund, or both.
- Our support team will confirm receipt and keep you updated until the request is closed.