Grievance Portal
A three-level path to get your complaint heard, tracked and resolved.
How Escalation Works
Most issues are resolved at the first level. If you are not satisfied with the response, or the timeline lapses, move to the next level with your earlier ticket number. Full details are in our Grievance Redressal Policy.
Level 1
Customer Support
Response within 48 hours
Raise your complaint with our support team first — most issues close here.
info@janmudra.com
+91 1234567890
Level 2
Grievance Redressal Officer
Resolution within 7 working days
Not satisfied with Level 1? Escalate with your ticket number to our Grievance Redressal Officer.
info@janmudra.com
Level 3
RBI Complaint Management System
External regulator
If unresolved after Level 2, you may lodge a complaint on the Reserve Bank of India's CMS portal.