Insurance Helpdesk

We Are Here to Help

If you opted for an insurance cover — loan protection, health or motor — while taking a loan through Janmudra, our helpdesk will help you with policy documents, premium queries and claim assistance. Reach us on any channel below; keep your loan reference or policy number handy for faster service.

Helpdesk Channels

Claim Assistance Steps

• Inform the helpdesk about the claim event as soon as possible, with your policy number.
• We share the insurer's claim form and the exact list of documents needed for your claim type.
• Submit the documents — we review them for completeness before they go to the insurer.
• The insurer registers the claim and issues a claim reference number.
• We follow up with the insurer and keep you updated until settlement.

Escalation

Claim admission and settlement decisions rest with the insurer. If your claim is delayed beyond the insurer's committed timeline or rejected without clear reasons, write to info@janmudra.com with the claim reference — our team will escalate it with the insurer's grievance cell. You may also approach the Insurance Ombudsman under the insurer's published grievance process.